Shipping and Delivery Policy

01 Digital Nature of Delivery & Zero Physical Shipping

Eternal Cosmos operates specialized enterprises delivering purely intangible services: digital creative design, enterprise software engineering, and educational tutoring.

We do not ship physical commodities or retail merchandise. No physical parcel tracking numbers or physical freight logistics apply to our transactions. All deliverables are transmitted electronically via secure cloud repositories, deployed to production web infrastructure, or conducted in structured classroom and virtual academic sessions.

02 Designersaif — Creative Asset Delivery

Creative brand identities and visual assets are fulfilled through digital channels:

• File Package Transfers: Production vector files (.AI, .SVG, .EPS, .PDF), brand identity manuals, UI kits, and marketing design bundles are delivered via secure cloud drives or dedicated client workspaces.
• Turnaround Timelines: Initial design concepts are presented within agreed sprint timeframes (typically 3 to 10 business days depending on tier). Final high-resolution production packages are released upon milestone sign-off and receipt of invoice payment.

03 Drimo Studio — Enterprise Software Deployment

Software development and custom web systems are fulfilled through standard engineering pipelines:

• Repository Access & Handover: Source code is maintained and transferred via secure Git repositories (GitHub, GitLab) upon milestone acceptance.
• Cloud Infrastructure Deployment: Full-stack applications and databases are deployed directly to client cloud infrastructure (such as AWS, Google Cloud, Vercel, or client enterprise servers).
• Milestone Verification: Formal acceptance occurs via live staging demonstrations and defined user acceptance testing (UAT) cycles.

04 Stellar Horizon — Academic Service Delivery

Mathematics tutoring and academic coaching are delivered through dual pedagogical formats:

• Interactive Online Classes: Conducted via live virtual video classrooms with interactive digital whiteboards, screen sharing, and digital problem sheets accessible at stellar.eternalcosmos.com.
• In-Person Classroom Coaching: In-person instructional batches held at our academic centers in West Bengal, India according to structured term schedules.
• Diagnostic Materials: Academic problem sets, evaluation rubrics, and diagnostic test reports are provided directly to enrolled students during lecture sessions.

05 Zero Shipping Fee Guarantee

Because all deliverables are electronic assets, live cloud software deployments, or educational tutoring sessions:

• Every commercial invoice or digital payment link issued by Eternal Cosmos indicates Shipping / Courier Charges as ₹0.00 (Zero).
• Clients will never incur unexpected postal or freight surcharges.

06 Fulfillment Inquiries & Support Desk

For inquiries regarding asset delivery links, repository transfers, or classroom schedules, please contact our operational desk: